In this article, you will learn what you can do if an error message of the form “Communication error [F9M_XXXXX] Please check your internet connection and try again.” is displayed while using content created with Knowledgeworker Create.

This error message is displayed in a Learning Management System (LMS) when communication problems occur in learning content. This means that learning content created with Knowledgeworker Create cannot communicate correctly or in its entirety with the LMS. The specific communication error is documented in the error code shown in the brackets. You can find more information about the different error codes at the end of this article.

To resolve the communication error, both learners in the LMS and authors of the learning content can take steps.

Troubleshooting for learners

Check your internet connection

  1. Make sure that you have a stable internet connection.
  2. Restart the content and check whether the problem has been resolved.

Log in to the learning platform again

Communication errors can be caused by an expired session in your learning platform. Log in again to resolve this issue:

  1. Close the content.
  2. Log out of your learning platform.
  3. Log in again and check whether the problem has been resolved.

Troubleshooting for authors

Update the learning content

If the learning content is outdated or corrupted, you can resolve the communication error by updating the content.

  1. Republish the content in Knowledgeworker Create.
  2. Replace the content in your learning platform with a new version or provide the new version of the content as a web link.
  3. Check whether the communication error has been resolved after the content has been updated.

Error codes in detail

Communication errors may occur due to technical issues or incorrect configuration and may only be resolved with technical support. In this case, check the error code or provide it to your technical support:


F9M_GSXPROG

The xAPI state (Progress) could not be successfully read and written.

F9M_GSXSUSP

The xAPI state (SuspendData) could not be successfully read and written.

F9M_GXSUSP

The xAPI state (SuspendData) could not be successfully read.

F9M_SXAPI

One or more xAPI statements could not be successfully sent to the LRS.

F9M_SXPROG

The xAPI state (Progress) could not be successfully written.

F9M_SXSUSP

The xAPI state (SuspendData) could not be successfully written.

F9M_0

There are fundamental connection problems, e.g. the content was not published on a web server but started locally.